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RETAIL TRAINING COURSES

TRAINING COURSES TO SUIT EVERYONE

RETAIL COURSES

 

Certificate II - Retail Services

Course Code: SIR20216

Suitable Course Candidate

New entrant in retail, customer service person, sales assistant, crew member, check out operator.

This qualification would be suitable for a person at entry level or with limited experience in the Retail Food Industry.

No prerequisites for entry to this qualification.

Qualification Pathway

This is the first step in a pathway to success in the Retail Industry with progression to Certificate III in Retail.

Course Units

To gain a Certificate II in Retail Services the trainee is required to complete a total of 12 Units. While 7 of the units are compulsory for the every trainee, the remaining units can be selected and changed to better fit the nature of the workplace and benefit the trainee as well. You will find a complete list of all the units we offer on the next page.

Reporting and Assistance

After the Initial Trainee Induction visit there will be 4 Assessment visits along with monitoring visits &/or telephone, email or online contact and accessible assistance when required.

Course Cost $1,000

Government funding – Is available for eligible students. Please contact us to discuss.

Core Units

National Course Code

Unit Name

SIRXCEG001

Engage the customer

SIRXCOM001

Communicate in the workplace to support team and customer outcomes

SIRXIND003

Organise personal work requirements

SIRXPDK001

Advise on products and services

SIRXRSK001

Identify and respond to security risks

SIRXWHS002

Contribute to workplace health and safety

Elective Units

National Course Code

Unit Name

SIRRFSA001

Handle food safely in a retail environment

SIRRINV001

Receive and handle retail stock

SIRXS1S002

Follow point-of-sale procedures

SIRRMER001

Produce visual merchandise displays

SIRRMER002

Merchandise food products

BSBWOR204

Use business technology

S1RXPDK002

Advise on food products and services

FSKLRG09

Use strategies to respond to routine workplace problem

SIRXIND002

Organise and maintain the store environment

SIRXIND004

Plan a career in the retail industry

Certificate III Retail

Course Code: SIR30216

Suitable Course Candidate

Team leader, experienced retail person, shift manager, department manager, checkout supervisor, and merchandise co-ordinator, crew leader Customer service person

This type of experience would equate to the competencies required to undertake this qualification. Please discuss with your EBT Consultant.

Participants should be able to demonstrate that they have vocational experience in a supervisory role or provide evidence that they have sufficient knowledge and experience to show competency in the majority of units contained in Level II Retail Services or other relevant qualifications.

Qualification Pathway

Successful candidates can articulate to Level IV Retail or Management Qualifications.

Course Units

To gain a Certificate III in Retail the student is required to complete a total of 13 Units. While 8 of the units are compulsory for the every student, the remaining 5 units can be selected and changed to better fit the nature of the workplace and benefit the student as well. You will find a complete list of all the units we offer on the next page.

Reporting and Assistance

After the Initial Trainee Induction visit there will be 4 Assessment visits along with monitoring visits &/or telephone contact and accessible assistance as/when required.

Course Cost $2,000

Government funding – Is available for eligible students. Please contact us to discuss.

Core Units

National Course Code

Unit Name

SIRXCEG001

Engage the customer

SIRXCEG002

Assist with customer difficulties

SIRXCEG003

Build customer relationships and loyalty

SIRXCOM002

Work effectively in a team

SIRXIND001

Work effectively in a service environment

SIRXRSK001

Identify and respond to security risks

SIRXSLS001

Sell to the retail customer

SIRXWHS002

Contribute to workplace health and safety

Elective Units

National Course Code

Unit Name

CHCDIV001

Work with diverse people

SIRXCOM003

Promote team cohesion

SIRXDLV001

Deliver food products

SITHFAB002

Provide responsible service of alcohol

SIRRFSA001

Handle food safely in a retail environment

SIRRFSA002

Supervise a food safety program

SIRXHWB001

Maintain personal health and wellbeing

SIRRINV001

Receive and handle retail stock

SIRRINV002

Control stock

SIRXMGT001

Supervise and support frontline team members

BSBMKG401

Profile the market

SIRXMKT001

Support marketing and promotional activities

SIRRMER001

Produce visual merchandise displays

SIRRMER002

Merchandise food products

SIRRMER003

Coordinate visual merchandising activities

SIRXPDK002

Advise on food products and services

SIRXPDK003

Advise on health and nutritional products and services

SIRRRTF001

Balance and secure point-of-sale terminal

SIRRSTY001

Style the customer

SIRXTAD001

Train others in frontline tasks

SIRWSLS002

Analyse and achieve sales targets

SIRWSLS003

Build sales of branded products

SIRXIND002

Organise and maintain the store environment

SIRXIND003

Organise personal work requirements

SIRXIND005

Develop personal productivity

Contact us at:

Suite 103, 118 Great North Road
Five Dock NSW 2046

Phone: (02) 9713 7578

Fax: (02) 9712 1330

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