Certificate II – Retail Services

Certificate II in Retail Services
Course Code:
Certificate II

SIR20216 Certificate II in Retail Services

Suitable Course Candidate

New entrant in retail, customer service person, sales assistant, crew member, check out operator.
This qualification would be suitable for a person at entry level or with limited experience in the Retail Food Industry.
No prerequisites for entry to this qualification.

Qualification Pathway

This is the first step in a pathway to success in the Retail Industry with progression to SIR30216 Certificate III in Retail.

Course Units

To gain a Certificate II in Retail Services the trainee is required to complete a total of 12 Units. While 7 of the units are compulsory for the every trainee, the remaining units can be selected and changed to better fit the nature of the workplace and benefit the trainee as well. You will find a complete list of all the units we offer on the next page.

Core Units

National Course Code

Unit Name


Engage the customer


Communicate in the workplace to support team and customer outcomes


Work effectively in a service environment


Organise personal work requirements


Advise on products and services


Identify and respond to security risks


Contribute to workplace health and safety

Reporting and Assistance

After the Initial Trainee Induction visit there will be 4 Assessment visits along with monitoring visits &/or telephone, email or online contact and accessible assistance when required.

Course Cost $1,000

Government funding – Is available for eligible students. Please contact us to discuss.

The Certificate II in Retail Services can lead to careers as a:

Cashier,Retail Liquor Outlet Attendant,Food Sales Assistant (Fast Food Outlets),Retail Assistant,Customer service assistant