New entrant in retail, customer service person, sales assistant, crew member, check out operator.
This qualification would be suitable for a person at entry level or with limited experience in the Retail Food Industry.
No prerequisites for entry to this qualification.
This is the first step in a pathway to success in the Retail Industry with progression to SIR30216 Certificate III in Retail.
To gain a Certificate II in Retail Services the trainee is required to complete a total of 12 Units. While 7 of the units are compulsory for the every trainee, the remaining units can be selected and changed to better fit the nature of the workplace and benefit the trainee as well. You will find a complete list of all the units we offer on the next page.
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Core Units |
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National Course Code |
Unit Name |
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SIRXCEG001 |
Engage the customer |
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SIRXCOM001 |
Communicate in the workplace to support team and customer outcomes |
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SIRXIND001 |
Work effectively in a service environment |
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SIRXIND003 |
Organise personal work requirements |
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SIRXPDK001 |
Advise on products and services |
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SIRXRSK001 |
Identify and respond to security risks |
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SIRXWHS002 |
Contribute to workplace health and safety |
After the Initial Trainee Induction visit there will be 4 Assessment visits along with monitoring visits &/or telephone, email or online contact and accessible assistance when required.
Government funding – Is available for eligible students. Please contact us to discuss.
Cashier,Retail Liquor Outlet Attendant,Food Sales Assistant (Fast Food Outlets),Retail Assistant,Customer service assistant