Team leader, experienced retail person, shift manager, department manager, checkout supervisor, and merchandise co-ordinator, crew leader Customer service person
This type of experience would equate to the competencies required to undertake this qualification. Please discuss with your EBT Consultant.
Participants should be able to demonstrate that they have vocational experience in a supervisory role or provide evidence that they have sufficient knowledge and experience to show competency in the majority of units contained in SIR20216 Certificate II Retail Services or other relevant qualifications.
Successful candidates can articulate to Level IV Retail or Management Qualifications.
To gain a Certificate III in Retail the student is required to complete a total of 13 Units. While 8 of the units are compulsory for the every student, the remaining 5 units can be selected and changed to better fit the nature of the workplace and benefit the student as well.
|
Core Units |
|
|
National Course Code |
Unit Name |
|
SIRXCEG001 |
Engage the customer |
|
SIRXCEG002 |
Assist with customer difficulties |
|
SIRXCEG003 |
Build customer relationships and loyalty |
|
SIRXCOM002 |
Work effectively in a team |
|
SIRXIND001 |
Work effectively in a service environment |
|
SIRXRSK001 |
Identify and respond to security risks |
|
SIRXSLS001 |
Sell to the retail customer |
|
SIRXWHS002 |
Contribute to workplace health and safety |
After the Initial Trainee Induction visit there will be 4 Assessment visits along with monitoring visits &/or telephone, email or online contact and accessible assistance when required.
Government funding – Is available for eligible students. Please contact us to discuss.
